Payment Methods

Our preferred payment method is PayPal®. We can also accept Venmo, Square, Zelle, cash, or check.

Shipping

We ship all orders via FedEx with Reptiles2You. Shipping charges depend on your location and will be calculated by zip code. Shipping cost is not included in sale price unless specifically stated. All shipping supplies are included in the shipping cost. We prefer to ship on Tuesdays to ensure animals do not get held in shipping centers over weekends; special circumstances can be made for Monday and Wednesday shipping if Tuesday’s weather does not permit. Shipping is weather dependent and proper weather conditions of a daytime high below 82 degrees F as well as a nighttime low of 50 degrees F. We will not ship outside of optimal weather conditions. Animals will be held until ideal shipping weather for no extra cost. Our safe weather shipping window is more narrow with the current pandemic as delays have been more frequent; meaning we will only ship within very safe temperature ranges to ensure the best conditions for the animals in case of a delay.

Live Arrival Guarantee

Live arrival is guaranteed, assuming the following three conditions.

~Temperatures must fall within the safe range.

Safe temperatures are considered between 50°F (overnight low) and 82°F (daytime high) for the entire duration of the shipment. Cryopaks will be provided in every shipment at no extra charge; we do not ship with heat packs. While we do generally check the temperatures before booking all shipments and will hold any shipments we consider unsafe, guaranteeing proper shipping temperatures and weather in your area is YOUR responsibility. Please check your forecast prior to scheduling a shipment. If your area does not have safe shipping temperatures at the time of your purchase we are happy to hold your animal(s) until safe shipping weather is reached, at no charge to you. We will ensure proper mid-way temperatures once a label is created and we are able to see where the package is routed.

~Animals are shipped via FedEx Overnight Priority only. Live arrival is guaranteed if your order is picked up directly from a FedEx hub.

~If the gecko arrives deceased we must get photo proof within an hour of package available for pickup, or delivery. If photographic proof is not sent within an hour of the delivery time provided by FedEx, the live arrival guarantee is void.

~Safe shipping conditions are always at OUR discretion. We may choose to not ship your animal at any time if we feel it is unsafe. (i.e. increased holiday shipping volumes, natural disasters, etc)

~We cannot be held responsible for any sort of damages incurred on the behalf of the carrier. Including but not limited to; improper package handling, loss of package etc.

~We must be provided with an accurate shipping address. We will send your order to the shipping address you provide with your order. If this address is incorrect and the shipment is delayed as a result, the live arrival guarantee is void. 

D.O.A’s

In the rare case you receive an animal that has perished during shipment, we must be contacted by message or email within 1 hour of the shipment being delivered - no exceptions! Photographic proof will be required in all cases. At our discretion, we may require the expired animal be returned to us. Once our investigation is complete, compensation will be issued in the form of either a comparable replacement animal or credit. Credit will be for the cost of the animal only; shipping costs will not count toward credit for a future animal. Cash refunds will not be given under any circumstances.

Gecko Tails / Nose Rub

Geckos dropping their tail is a completely natural process and does not harm or devalue the animal at all. Geckos can drop their tails at any time for any reason; because of this, we do not offer a guarantee on gecko tails during shipping. Tail drops during shipping are very rare but can happen. If your gecko drops his tail while still in our care we will inform you, but no refunds or exchanges of gecko will be offered. The absence of a tail does not change the genetic lineage of your gecko or decrease the value or health of the animal, therefore no discounts will be given for dropped tails.

Animals may be distressed in shipping and rub their nose on their cup in effort to get free. This is not considered a medical emergency and in most cases will resolve within a shed or two. We are not responsible for nose rub that may occur during transit.

Sexing Policy / Pore Sexing

We do not guarantee any sex of our geckos until they reach sexual maturity. All geckos are considered unsexed until they show obvious signs of being male, or reach a size that we are comfortable confirming them to be females, typically 25 grams for crested geckos. In some cases we will be able to tell you if we see pores on your gecko, but this is in no way guaranteed until maturity. No refunds or exchanges will be given if an animal previously purchased matures to be a different sex than you were hoping for. 

Genetic Deformity / Pet Only Animals

All animals we sell are free of genetic health concerns and deformities unless specifically mentioned. We strive to produce quality animals that are healthy and breeder quality- however, any number of factors can cause minor deformity (i.e. issues during formation in incubation, genetic issues)

Our goal at Celestial Exotics is to improve the captive population of the species we breed; under no circumstances will we breed an animal with genetic deformity. Animals that were thought to be healthy that display concerning health or behavior will be immediately removed from our breeding program. Themselves and their offspring may be released as “pet only” animals and are not to be bred under any circumstances. Lineage is not provided on animals labeled “pet-only” to reduce the chance that they will be bred.

Animals that display minor deformity and do not have a reduced quality of life may be sold for a reduced rate as a “pet only” animal. Animals sold as “pet only” shall not be bred or sold with the intention of being bred under any circumstances. If said animal is resold, it must be sold marked explicitly as “pet only” to the next buyer, and the selling party assumes the responsibility of the future buyer to uphold our terms to not breed said animal or sell said animal for breeding purposes. If an animal sold as “pet-only” is found to have been bred whether intentionally or by negligence, Celestial Exotics LLC assumes the right to repossess the animal from the buyer with no refund being given.

Proven Animals / Fertility

Animals that have successfully produced offspring will be specifically marked as “proven”. These animals, to our knowledge, are fertile and capable of producing viable offspring. Due to a number of environmental factors affecting the ability to breed, we are unable to guarantee animals sold will breed or produce offspring in conditions other than our own.

Several species sold by Celestial Exotics LLC require very specific conditions in order to breed. If these conditions are not met- these animals may not be prolific for the buyer.

Breeding animals are purchased at the risk of the buyer, and the buyer understands an animal that has successfully produced offspring for Celestial Exotics LLC may not do so under the care of the buyer. Buyer will not hold Celestial Exotics LLC accountable for animals (proven or otherwise) that do not successfully breed in the buyer’s program. In cases like these, please reach out for advice on any environmental and husbandry changes that could be affecting the animal’s ability to reproduce successfully.

Animal Colors

We strive to provide clear and accurate pics of each gecko for sale that shows them in the best light and as accurately as possible. We do not alter the color of our animals at all in the photo editing process and aim for all pictures to be true-to-life. Crested Geckos can change color drastically for a large number of reasons. Some geckos may be photographed not entirely fired up (such as pale-based dalmatians) which can cause them to look different than they will when you receive them (likely fired up). Different computer monitors, cell phones, and tablet screens can make colors appear different as well. That being said, we offer no guarantees on color based on photos.

Payment Plans

We offer short-term payment plans as followed:

~25% of the total purchase price (including shipping) as a down payment.

~30 days to complete payment in full. The remainder of payment must be completed by 11:59 EST on the 30th day after the payment plan has begun.

~Down payments are non-refundable. If full payment is not made at the end of 30 days, the down payment is forfeited.

~If full payment is not made at the end of 30 days, any amount paid over the down payment is converted to store credit. 

~It is the buyer’s responsibility to ensure payments are made within the required time frame, we do not send invoices or bills. You can pay as often or infrequently as you would like, as long as it is within the 30-day period.

~ Pay-in-full orders always take priority over payment plan orders. Unless the deposit has been sent, all animals are available on a first come first serve basis. No animals are held without a deposit.

~Once a deposit is paid, we will consider the animal “on hold” and will not accept or entertain other offers for said animal. The animal will be placed back for sale after 30 days if the remaining balance is not fulfilled. 

~The deposit covers the care and cost of the animal(s) care while being placed on hold. Deposits are non-refundable and non-transferrable in order to cover the loss of income and potential sale of the animal while on hold. 

~If a payment plan is not fulfilled within the 30-day time frame, you will not be eligible to make purchases using a payment plan on any other animals sold by Celestial Exotics. 

~In the unlikely event that an animal placed on hold were to fall ill or expire, all balance paid including the 25% deposit will be refunded.

Local Pickup

We offer local pickup in the Detroit Metro and Cincinnati area.

Refusal of Sale & Requirements

We have the right to refuse a sale to anyone at any time. We keep and honor our “do not sell” list for the safety and well-being of the animals we produce. We reserve the right to not specify the reason for refusing the sale. 

*You must be 18 years or older or have parental permission to purchase any animal from Celestial Exotics. If we discover or assume that this term is not met, we have the right to require proof of age or parental consent, and in turn, refuse the sale if the requirement is not met.